Shield Engage Support
Outsources application data entry or due diligence item review for banker decision-making.
Ongoing Entity Monitoring
Provides first-line compliance support to clear false positives and escalate actionable items.
Customer Task Assistance
Manages customer outreach with tasks, training, and troubleshooting support.
Periodic Reporting
Generates compliance reviews and Limited SARs, and stages for financial institution review.
Customer Support
Assists new customers with initial onboarding and adoption of the Shield compliance portal.
Flexible Engagement
Offers short and long-term staffing based on the financial institution's needs.
Staffing resources to support the unique compliance needs of financial institutions with high-risk banking portfolios.
White-Labeled Customer Outreach
Support for new customer onboarding and adoption of the compliance portal. Manage outreach to customers with outstanding tasks, providing training and troubleshooting.
Client outreach branded to the financial institution
Dedicated local phone line and support email channel
Standardized communication templates for consistency
Controlled communications via pre-approved messaging protocols
Compliance Operations Support
First-line compliance reviews to identify false positives and escalate actionable findings. Prepare and stage periodic compliance assessments and other
required reporting for banker review.
Support delivered in accordance with operating standards
Improve staff efficiency through structured escalation pathways
Delegate repeatable, non-decision-based tasks
Flexible Staffing Engagements
Engagements for services customized to the financial institution's scope and needs.
Short-term, backfill staffing to maintain service levels during staff absences
Engagement models ranging from full-service to partial augmentation of internal teams
Targeted, one-time services designed to meet specific operational needs
Delivery models tailored to align with the financial institution's requirements
